Cancellation & Refund Policy

1. Cancellation Overview

Customers may request cancellation before food preparation begins. Once ingredients have started being processed, prepared or cooked, the order cannot be cancelled and no refund will be available.

Fresh food orders require preparation after confirmation. Cancellation eligibility depends on whether the kitchen has started handling ingredients.

2. Refund Eligibility

Refunds may only be considered in the following situations:

• Cancellation request received before any ingredients are processed.
• The restaurant is unable to complete an accepted order.
• A confirmed service issue prevents order fulfilment.

3. Refund Scale

4. Non-Refundable Situations

• Ingredients have already started being prepared or processed.
• Cooking or assembly of the order has started.
• Customer changes their mind after preparation begins.
• Incorrect order details are provided by the customer.
• Customer does not collect the order within the agreed time.
• Personal taste preferences do not represent a preparation issue.

5. Refund Processing Time

Approved refunds will be processed after confirmation by the restaurant team.

• Refund requests are reviewed within 3 working days.
• After approval, funds usually appear within 5-10 working days depending on the customer’s payment provider.
• Actual processing time may vary between different financial institutions.

6. Food Preparation Disclaimer

All food items are freshly prepared after receiving customer orders. Ingredients may be selected, prepared and cooked according to the customer’s requested items.

Due to the nature of freshly prepared food, cancellation rights become limited once preparation activities begin. Customers should review their order details carefully before confirming an order.

7. Contact Information

For cancellation requests or refund enquiries, customers may contact: