Terms & Conditions

1. About Our Services

GYROS HUT LTD, trading as Pita & Skewer, provides Greek-style food including grilled skewers, pita wraps, side dishes and beverages through our restaurant, website ordering service and collection options.

By using our website and placing an order, customers agree to these Terms & Conditions.

2. Online Orders

• Customers must provide accurate personal and order information when placing an order.
• Customers are responsible for checking selected items, quantities and collection or delivery details before confirming an order.
• Orders are accepted subject to food availability and preparation arrangements.
• The restaurant may contact customers if additional information is required to complete an order.

3. Food Preparation

All food items are prepared after receiving confirmed orders.

• Preparation begins after order acceptance.
• Ingredients and cooking methods may vary depending on product requirements.
• Customers should provide any relevant food preferences or allergy information before ordering.

4. Collection Service

• Customers may select collection options when available.
• Customers should arrive during the selected collection period.
• Collection times are estimated and may change depending on preparation requirements.
• Customers should check their order before leaving the collection location.

5. Delivery Service

Delivery is available within Cardiff city area from our restaurant location:

GYROS HUT LTD (Pita & Skewer)
108 St Mary Street, Cardiff, United Kingdom, CF10 1DX

• Delivery within Cardiff city area is provided without an additional delivery charge.
• Estimated delivery times are provided as guidance and may vary due to traffic, weather and order volume.
• Customers must provide correct delivery information.

6. Payment & Order Confirmation

Orders are confirmed after successful completion of the ordering process.

• Customers should review all order details before confirmation.
• Prices shown on the website apply to available menu items at the time of ordering.
• Menu availability may change based on ingredient availability.

7. Cancellation & Refund Conditions

Cancellation and refund requests are handled according to our Cancellation & Refund Policy.

• Cancellation requests should be submitted before food preparation begins.
• Once ingredients have started being processed, prepared or cooked, cancellation and refund requests may not be accepted.
• Customers should review order details carefully before confirming.

8. Food Allergy Information

Customers are responsible for informing the restaurant about allergy requirements or dietary concerns before ordering.

• Menu items may contain or come into contact with common allergens.
• Ingredient information is provided as guidance only.
• Customers should contact the restaurant for specific questions before ordering.

9. Service Disclaimer

Food preparation and delivery times are estimated based on normal operating conditions.

GYROS HUT LTD is not responsible for delays caused by circumstances outside reasonable control, including traffic conditions, weather situations, incorrect customer information or access difficulties.

10. Website Use

• Customers should use the website responsibly and provide accurate information.
• Website content may be updated when menu items, services or procedures change.
• Continued website use after updates indicates acceptance of the updated terms.